The Photon Factory Forum

Community forum for feedback and sharing of data for projects like the USB PlasmaTrim.

No reply from Photon Factory - Replied!

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No reply from Photon Factory - Replied!

Postby transcend3nt » Wed Oct 24, 2012 12:51 pm

Hi,

I'm not sure if this is the correct place to post this. I've bought a USB Plasma Trim a couple of days ago. I'd actually like to order one more for my friend but sent with combined shipping to save on shipping costs, but the thing is that my friend might not want to get it any more now.

However my efforts to contact Photon Factory has been in vain through Kickstarter and Facebook as there were no replies.

I was hoping that I'd get one here about the process of ordering one more without paying for additional shipping.

Thanks
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Re: No reply from Photon Factory

Postby glohawk » Wed Oct 24, 2012 4:03 pm

Hey there! Sorry for the mix-up on this; Chuck has been redoing some sections of the website but has not gotten everything posted yet. We got your messages and will be happy to add another unit to your order. We should be starting to ship these additional units out within the next week as nearly all of the Kickstarter items have shipped at this point. Please feel free to purchase another unit (minus shipping costs) and we'll go ahead and combine them together in to one box. Else feel free to email support@thephotonfactory.com and we can work with you directly. Thanks for your interest in our products!! :D
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Re: No reply from Photon Factory

Postby transcend3nt » Wed Oct 24, 2012 10:45 pm

Thanks for the quick reply! My friend decided not to get it after all. Thus, I'm sticking to my single order. Cheers..
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No reply from Photon Factory Replied

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